FAQ

ORDER

How do I place an order?
That's really easy! You can order our WIJCK. products trough our webshop. As we produce our products on demand, all products are allways in stock within 1 day. In addition, our products are sold in a number of very nice stores, do you want to know which stores? Click here 

Is it possible to customize my order?
Your order will be processed immediately after payment. The timeframe between "in production" and the time of ordering does not take longer than 1 hour. If you want to change your order, please let us know at info@wijck.com or call us +31 (0) 20 348 48 73 . When you send us a mail or give us a call, don't forget to mention your order number.

PAYMENT


In our webshop you can pay with the following payment options:

iDeal
With iDeal, you can easily pay online through your own Dutch bank. Once you have chosen your bank, you will be redirected to the safe environment of your own bank. Because iDeal's payment is processed directly, we can also process your order immediately.

PayPal
When you choose to pay via PayPal, you will be redirected directly to the PayPal website. If you already have an account, payment is settled in just a few steps. If you do not have an account, sign in and connect your own bank to PayPal. Payment via PayPal is processed immediately and we will take your order immediately.

Creditcard (Mastercard, Visa, American Express)
Paying with your credit card is easy and very secure through encrypted SSL technology. All your data is kept in a secure environment and your payment will be processed immediately. This means that we can also take your order immediately.

Mister Cash
With Mister Cash you can easily pay online through your own Belgian bank. Once you have chosen your bank, you will be redirected to the safe environment of your own bank. Because iDeal's payment is processed directly, we can also process your order immediately.

Sofort Banking
With Sofort Banking you can easily pay online through your own German bank. Once you have chosen your bank, you will be redirected to the safe environment of your own bank. Because iDeal's payment is processed directly, we can also process your order immediately.

CONTACT


How do I get in touch with WIJCK.?
If you have any questions about your order, have suggestions or would like feedback, please let us know at: info@wijck.com or give us a call:+ 31 (0) 20 348 48 72. Our customer service is available from Monday till Friday between 08:30 and 17:30.

Is there a WIJCK. store I can visit?
Our products are sold in various stores. Check out the stores page to see if there's a store nearby that sells our products.

SHIPPING & DELIVERY


Countries
We deliver in almost all countries over the world. When adding a product to your shopping cart, choose the right country and the shipping cost will be calculated automatically.

What are the shipping costs?
Because all of our prints are produced and processed in the Netherlands, we have different shipping costs for each country. These shipping costs are calculated on the basis of the product, the extras and the total weight. When products are added to your shopping cart, the shipping costs will be calculated immediately after selecting your country.

What's the delivery time?
Our products are manufactured on demand and shipped within 3-5 business days through our delivery partners GLS and DHL. You will receive a Track & Trace number by mail, which allows you to track your order. Here you can find the delivery times for your country.

Shipping packaging
Your order is packed with the same love as it is designed. If you receive a damaged package or product, please contact our service team at info@wijck.com or call +31 (0) 20 348 48 73.

RETURNS


Right of return
Not to your liking? You can return any products, within 30 days of receiving them, for any reason. 
When you return a product, we will issue you with a full refund as long as the items are not damaged and in the original packaging. 

How can I return a product
Do you want to return your product? Then proceed as follows:

Please send an email to: info@wijck.com stating the product name and your order number. You will receive a confirmation + instructions. Return the product undamaged and to WIJCK., Preferably by registered mail (in the original packaging) within 30 days of receiving your order.

Return address:
WIJCK. Returns
t.a.v. your ordernumber
Joan Muyskenweg 114
1114 AN AMsterdam
the Netherlands

Please note that a refund might take up to 14 days after we have received your return. You will be notified immediately via Email once the refund is issued. A refund will be issued back to the account linked to your or original method of payment.

GUARANTEE AND COMPLAINTS


We guarantee that any products delivered to our customers complies with the usual requirements and standards that can be reasonably set at the time of delivery and for which they are intended for normal use of the product. For the delivered products, a warranty as offered by our suppliers is guaranteed.

Nevertheless, despite our precautions, a product is damaged or an incorrect product is delivered by mistake. Therefore, upon receipt of your order, check if it's the right product and condition of the products. Do this directly after delivery and if something has not gone well, please contact us in the following manner, please contact us in time (within the terms mentioned below). We note that there is no guarantee in the following cases:

- The complaint is not reported in time.
- The damage on the product can be considered as normal.
- Damage caused by intentional gross, negligence or negligent maintenance.
- Consequences of justified complaint
- We can replace the product with a correct complaint of your choice, reimbursement or repayment of the purchase price including shipping.

The deadlines for complaints are:
- In case of no external defects: B2C: within 30 days and B2B: within 10 days
- In case of external defects: for B2C and B2B customers: immediately

SECURITY & PRIVACY


When you provide personal information or make a payment on our website, this will be done through a secure connection. We have secured our systems up to date against burglary, viruses and other attacks. WIJCK. Respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. Your data will be used by us to process orders as fast and easy as possible. For the rest, we will use this information solely with your permission.

What happens to your data?
If you place an order, we need your name, e-mail address, shipping address and payment information to complete your order and keep you informed of the progress.

In order to make the shopping with us as pleasant as possible, we will store your personal information and information regarding your order and use of our services with your consent. This enables us to further optimize the user-friendliness of our website.

With your permission, we use your information to inform you about developments of the website and about special offers and actions. If you no longer have a price, you can let us know by sending an email.

Data on using our website and the feedback we receive from our visitors helps us to further develop and improve our website.

WIJCK. Does not sell your personal information to third parties and will only make it available to third parties involved in executing your order. Our employees and third parties engaged by us are required to respect the confidentiality of your data.

Cookies may be used. However, the data remains completely anonymous.

This data can not determine the identity of visitors. The data is also not linked to personal information. You can refuse future collection and storage of data at any time.